Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at orders@bluevxlvet.com before placing an order with us.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Blue Vxlvet for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be dispatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.


We start work on your order immediately, so no cancellation is allowed.


As all products are made to order, we will only issue refunds for faulty or incorrect items. If you would like to re-order an item in a different size, we can offer an exchange but cannot reimburse you for the cost of return postage.

To contact us about returning an item, please email orders@bluevxlvet.com and state your order number. We will aim to solve your issue within 5 working days.


We accept online payment in a secure environment through Stripe and PayPal. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.


All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. We will aim to dispatch your order 1-2 days after it has been placed.


All orders placed by UK customers will usually arrive 1-2 working days after the order has been dispatched, however, as Royal Mail have been known to deliver up to 7 days after an item has been sent, we cannot investigate the whereabouts of an order until this time has passed. All UK orders are sent via Royal Mail 1st class and are therefore untracked, so if your order has not arrived after 7 working days please contact us at orders@bluevxlvet.com with your order number.


Orders to EU customers are expected to arrive between 6-8 days after dispatch, and in up to 10 working days for customers outside of the EU. If your order has not arrived after this time has passed, please contact us at orders@bluevxlvet.com with your order number.


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.


To the fullest extent permitted by law and save as provided above, neither Blue Vxlvet nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Blue Vxlvet or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability in these conditions shall apply equally for the benefit of Blue Vxlvet and any other associated company of Blue Vxlvet as if references to Blue Vxlvet included references to each such associated company.”

While Blue Vxlvet uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Blue Vxlvet will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Blue Vxlvet takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Blue Vxlvet will not be responsible nor liable for your use of any other websites which you may access via links within this website. Blue Vxlvet does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Blue Vxlvet. The entire liability of Blue Vxlvet under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Blue Vxlvet will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Blue Vxlvet may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Blue Vxlvet.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


Please review our privacy policy here


The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the intellectual property of Blue Vxlvet or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Blue Vxlvet. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.